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Terms and Conditions

Please ensure that you read and understand these conditions.

  1. Contract:

    The client’s approval for work to commence shall be deemed a contractual agreement between the client and Rich Horn Websites.
    Important: Approval for the work to commence and payment of the advance fee indicates that the client accepts the terms and conditions outlined in this document.

  2. Rich Horn Websites Intellectual Copyright:

    Rich Horn Websites will hold intellectual copyright of any material, including any source code and original images created for the client until payment of the final invoice. At this time I will transfer this intellectual copyright to the client.

  3. Clients Responsibilities with Regard to Copyright:

    In situations where the client provides images, text, animations or any other content for their website they are legally responsible for ensuring that this material does not infringe any copyright. Certain images provided by Rich Horn Websites in the construction of the website may have been purchased under licence from stock image suppliers. These images are generally only licensed for me e on a single website and may not be me ed in publicity material. The website owner is legally responsible for ensuring that this does not happen. If you wish to me e any images from the site for other purposes please contact me for clarification.

  4. Registration Charges:

    Where clients register their own domain names they have full ownership of these and are responsible for all third party costs arising from the registration of the domain. Where I have registered a domain name on the client’s behalf, or the client’s existing domain name is transferred to our control, I will manage it as per the terms of the agreed package. I agree to transfer this domain name to the client immediately upon request and without charge should that become necessary.

  5. Search Engine Promotion:

    Rich Horn Websites is not responsible for the client’s on-going web site promotion. Should the client require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites are ranked in the natural search results is controlled by the search engines. While I can optimise your site for this I are unable to make any guarantees about the success of any search engine promotion activity.

  6. Cancellation:

    Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.

  7. Provision of Required Content:

    I run a small business. To remain efficient I must ensure that work I have programmed is carried out at the scheduled time. On occasion I may have to reject other work and enquiries to ensure that your work is completed at the time arranged.

  8. This is why I ask that you are ready to provide as much information as possible at the beginning of the project. On any occasion where I cannot progress your website because you have not provided the required information when you have agreed to do so, and I are delayed as result, I reserve the right to impose a surcharge of up to 25%.

  9. If you agree to provide me with the required information and subsequently fail to do so within four weeks of project commencement I reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give me the go ahead to start until you are ready to do so.
    NOTE: Text content should be delivered as a Microsoft Word, Open Office, or similar document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact me if you need clarification on this.

  10. Conceptualising:

    Conceptualising is the process of producing website concepts for clients. Concepts can include site mock ups, graphics and design proposals. Please bear in mind that unless previously agreed, only one concept is possible. You should therefore ensure that you let me have your preferred colour scheme and design requirements beforehand. If you don’t do this I will design the website appropriately but if it is not to your taste I may not be able to rework the website without additional charges. This is why it is often best to show me another website that you like as an example of what you require. Where I have agreed a graphic design package then I will request your input on our proposed designs and your comments and suggestions will be part of the design process and amendments will be made as agreed/appropriate.

  11. Travel Time and Expenses:

    Travelling time to and from customer premises is not generally included in our estimate. Rich Horn Websites reserves the right to make a charge for travelling time at our normal consultancy rates. Likewise Rich Horn Websites reserve the right to charge for travelling expenses based on 50p per mile. NOTE: There will be no charges for travelling time or expenses incurred before you give your approval for work to commence.

  12. Quotations:

    The price quoted to the client is for the work agreed on the quotation only. Should the client decide that changes are required after work on the website commences, then I will accept these changes with the provision that additional charges may have to be negotiated.

  13. Advance Payment:

    An advance of 50% of the total cost of the project is required before work can commence. After work commences this is non-refundable.

  14. Payment terms:

    Payment is currently accepted by cheque, bankers draft or bank transfer in UK Pounds Sterling, unless otherwise agreed. If your cheque is returned by the bank as unpaid for any reason, you will be liable for a “returned cheque” charge of £25.

  15. Credit Card Payments:

    Credit card payments can also be accepted via our Paypal electronic invoice system. These are subject to a 4% surcharge.

  16. Payment:

    Payment of any balance will be due within 30 days of final invoice date. Full publication of the Web Pages may take place only after full payment has been received. Any material previously published may be removed if payment is not received. When this occurs a minimum charge of £50 will be required to have the site restored.

  17. Late Payment:

    Accounts that have not been settled within 7 days of our final reminder will incur a late payment charge of 10% of the amount outstanding. You will also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation.

  18. Future Support:

    The website is provided to and accepted by the client as a fully functioning, completed work. Rich Horn Websites is not responsible for future support. I do provide ongoing maintenance packages but no guarantee of future support is given unless such a package is negotiated.

  19. Future Site Problems:

    Unfortunately malicious software, spyware, viruses and website hacking are facts of life on today’s Internet. It is highly unlikely that these will affect your website, and Rich Horn Websites will endeavour to protect it from this as much as I can during its creation. I cannot be held responsible for problems that develop on completed sites as a result of illegal activity.

  20. Site Legal Problems:

    I cannot be held responsible for any legal problems which occur from your or your users’ use of your website.

  21. Compliance with Ecommerce, Accessibility or Other Regulations:

    I design websites in accordance with the client’s specifications. It is the client’s responsibility to ensure that the website and its content comply with standing regulations. I cannot accept responsibility for any failure to comply with regulations related to accessibility, selling online or those related to a specific business or trade. I can research this on the client’s behalf upon request, but in any business where complex compliance issues exist I recommend that the client takes legal advice from their company lawyer.


  • Should Rich Horn Websites waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit Rich Horn Websites to waive the same clause on any other occasion.
  • By agreeing to these terms and conditions your statutory rights are not affected.
  • Rich Horn Websites reserves the right to change or modify any of these terms or conditions at any time. Should clarification of any of the above be required please contact me .

Terms and Conditions

Get In Touch


Monday-Friday 8am-6pm


01202 237371


7 Alyth Road, Bournemouth, Dorset, BH3 7DF

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